As a results-oriented professional with an agile mindset, I have a passion for coaching and training. I have led over 100 coaching sessions for customer journeys and junior product owners, focusing on skill and talent development. I am dedicated to helping others reach their full potential and am committed to delivering results that benefit clients and organizations.

I am also an innovative thinker who places a strong emphasis on the customer experience. I am proud of my role as the initiator and lead in creating the successful ING Businesscard Direct proposition, which was redesigned, piloted, and implemented to become a unique selling point for ING within the Dutch market.

With a background in Consultancy, Lean Six Sigma, and complex IT Environments, I bring a diverse range of skills and expertise to my work. I am a lifelong learner and have received advanced training in product ownership, artificial intelligence, growth hacking, and more.

If you are interested in staying up-to-date on the latest developments in technical product ownership and management, as well as coaching and training, connect with me on LinkedIn + JosPostma.com + FreeBee Updates and gain valuable insights from a seasoned professional.

I love working in complex tech environments, such as those based on API, JAVA, and microservices, where planned big changes and migrations are taking place, and where the target and focus are not yet clear. I also thrive on making data-driven decisions based on customer feedback (Net Promoter Score and Customer Effort Score) to improve the customer experience.